AI Chatbot
Your Office Closes at 6pm. Your Chatbot Doesn't.
When someone visits your website at 8pm to enquire about a valuation, one of two things happens: they fill in a form and wait until morning for a response, or they leave to find an agent who responds faster. The chatbot closes that gap. It starts the conversation immediately, qualifies the lead, and sends your team a notification with all the details — while the competitor's agent is still asleep.
How It Actually Works
The chatbot is active on your website around the clock, appearing proactively when a visitor shows buying signals — time spent on the valuation page, scrolling through your services, returning to your site for a second visit. It opens a conversation at exactly the right moment: when the homeowner is thinking about selling but hasn't yet committed to picking up the phone. That window is small. The chatbot is always in it.
The chatbot doesn't just collect a name and email. It asks the right questions: what type of property, how soon they're looking to move, whether they've had any other valuations, what matters most to them in choosing an agent. By the time the lead notification arrives on your phone, you already know whether this is a motivated seller or someone browsing out of curiosity. You can prioritise your follow-up accordingly.
After the chatbot interaction, the lead receives an immediate confirmation — an SMS from your agency and an email with next steps. Twenty-four hours later, they receive a follow-up from your team with an invitation to book a valuation. This automated sequence keeps your agency top of mind during the critical window when the homeowner is deciding who to call, without requiring your team to manually follow up every enquiry.
78% of instructions go to the first agent to respond. The chatbot ensures you're always first — regardless of whether the lead came in at 2pm on a Tuesday or 11pm on a Sunday. Speed of response is the single biggest determinant of whether you win an instruction over a competitor of similar quality. The chatbot makes that speed automatic.
What's Included
- Chatbot design, scripting, and setup
- Lead qualification flow (property type, timeline, motivation)
- Instant lead notification to your team
- Automated follow-up (SMS + email sequences)
- CRM integration where your system allows
- Monthly optimisation based on conversation data
Common Questions
Well-built chatbots don't feel robotic because they don't pretend to be human. The chatbot introduces itself clearly, asks focused questions, and passes to a human at the right moment. Homeowners who use it at 9pm aren't expecting a person — they're expecting a way to make progress. The chatbot gives them exactly that, and they appreciate the speed.
We integrate with the most common estate agent CRM systems — Reapit, Jupix, Alto, Dezrez, and others. Integration means new chatbot leads appear in your CRM automatically, with all qualification data attached. Where direct integration isn't available, we set up email-to-CRM rules as a fallback. We'll confirm compatibility during the setup process.
The chatbot handles the most common questions — valuation enquiries, property questions, area coverage, office hours — and gracefully hands off anything outside that scope. When it can't answer, it collects contact details and flags the conversation for a human callback. You won't miss a lead because of a complex question; you'll just follow up personally.
Yes. The chatbot uses your agency name and brand tone throughout. We script the qualification questions based on the types of instructions you want, the areas you cover, and any specific offers you run. We also customise the follow-up messages to match how your team communicates. The chatbot is an extension of your agency, not a generic tool.
Find Out How Many Enquiries You're Missing After Hours
The free audit checks your website's after-hours capture score — whether a vendor visiting at 7pm has any way to start a conversation with your agency before they leave.
Book Your Free Revenue Leak Audit